Privacy Policy for CustomDivaTees™

Effective Date: [13.06.2025]

This Privacy Policy describes how and when CUSTOMDIVATEES™ (“we,” “us,” or “our”) collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through www.customdivatees.com.

1. Information We Collect

To fulfill your order, you must provide certain information, including your name, email address, phone number, shipping address, payment details, and details of the products you order. You may also provide additional information voluntarily (e.g., for personalized orders or contacting customer service).

We also collect information automatically when you visit our website through technologies such as cookies, web beacons, and tracking pixels.

2. How We Use Your Information

We rely on several legal bases to collect and use your information, including:

  • To provide our services and fulfill your orders, manage payments, process returns, and provide customer support.
  • When you consent, for example, if you subscribe to our marketing emails (you may unsubscribe at any time).
  • To comply with legal obligations such as tax and accounting requirements.
  • For our legitimate interests, such as improving our website and services, analyzing usage, and preventing fraud.

3. Tracking Technologies We Use

We use Meta Pixel (Facebook Pixel) and Google Analytics to better understand customer behavior on our website. These tools help us:

  • Track website traffic and user interactions.
  • Measure the effectiveness of advertising campaigns.
  • Optimize our marketing and website experience.

Your data collected through these tools is governed by their respective privacy policies.

4. SMS marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

5. Information Sharing and Disclosure

We share your personal information only in limited circumstances:

  • Service Providers: We share information with trusted third parties who help us operate our business (payment processors, shipping companies, analytics providers), but only as needed.
  • Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Generally, we retain data for up to 5 years, especially for accounting and tax purposes.

7. International Data Transfers

Since we are a EU company serving customers internationally, your data may be transferred to and stored on servers located outside your country, including the U.S. and EU. We take appropriate safeguards to protect your data during such transfers.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing the personal data we hold about you.
  • Requesting correction, restriction, or deletion of your personal data (subject to legal exceptions).
  • Objecting to certain processing activities, such as marketing communications.
  • Filing complaints with data protection authorities, if applicable.

If you would like to exercise any of these rights, please contact us using the information below.

9. How to Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

Email: tina@customdivatees.com
Address: 16653 Orange Avenue, Orland Park Illinois 60467, United States