Terms and Conditions

Effective Date: [13.06.2025]

Welcome to CUSTOMDIVATEES™ (“we,” “us,” or “our”), operated by KARESTE LTD. By placing an order on our website, www.customdivatees.com, you agree to these Terms and Conditions. Please read them carefully before purchasing.

1. Trademark Notice

CUSTOMDIVATEES™ is a registered trademark of our company. All rights related to the brand name, logo, and associated intellectual property are exclusively owned by us and protected under U.S. trademark laws.

2. Products and Orders

All products are described as accurately as possible. Personalized/custom items are made-to-order.

Important: ALL SALES ARE FINAL for personalized products due to their custom nature. These items cannot be returned or exchanged. For more details, refer to our Returns & Exchanges Policy.

By ordering, you confirm that you are at least 18 years old or have parental/guardian consent and that all information you provide is accurate.

We reserve the right to cancel orders due to stock unavailability, technical issues, or suspected fraud.

3. Payment Options

We accept payments via Shopify Payments, which supports all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay

We also accept PayPal for your convenience.

All payments are processed securely through these platforms. You authorize us to charge the payment method provided for the full amount of your order.

4. Shipping & Delivery

We ship orders within the estimated timeframes posted on product pages. Delivery times may vary due to carrier or customs delays.

We are not responsible for delays caused by incorrect shipping details or external circumstances beyond our control.

For more details, refer to our Processing and Delivery Policy.

5. Returns, Exchanges, and Cancellations

Returns and Exchanges:

  • Returns and exchanges are accepted within 7 days of delivery for non-personalized items only.
  • Personalized and custom products are excluded from returns and exchanges (ALL SALES ARE FINAL).

Cancellations:

  • You may request to cancel your order within 2 hours of purchase by contacting us at tina@customdivatees.com.
  • After 2 hours, cancellations may not be possible as production begins promptly.

If your order is defective, damaged, or incorrect, please contact us within 7 days of receipt with photos and details to discuss a resolution.

For more details, refer to our Returns & Exchanges Policy.

6. Intellectual Property

All content, images, logos, and designs on this website are owned by CUSTOMDIVATEES™ and protected by U.S. copyright and trademark laws. Unauthorized use is prohibited.

7. Limitation of Liability

To the maximum extent allowed by law, CUSTOMDIVATEES™ is not liable for indirect, incidental, or consequential damages related to your use of our website or products.

Our liability for any claim related to a product or order is limited to the purchase price paid.

8. SMS Marketing

By consenting to CUSTOMDIVATEES™ SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at tina@customdivatees.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

1. Arbitration:

By using or purchasing CUSTOMDIVATEES™ products or services, you agree that any controversy, claim, action, or dispute between you and CUSTOMDIVATEES™ arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of CUSTOMDIVATEES™’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

  1. Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in the US, but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the state, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

  2. Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of CUSTOMDIVATEES™’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to 63 Tsarevets, Plovdiv 4000, Bulgaria.  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with CUSTOMDIVATEES™. You are responsible for ensuring CUSTOMDIVATEES™’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

2. Class Action Waiver:

You and CUSTOMDIVATEES™ agree that you may bring or participate in Claims against CUSTOMDIVATEES™ only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and CUSTOMDIVATEES™ agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted here with an updated effective date.

9. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at: tina@customdivatees.com.